Refund policy
At FROMNEW, we are committed to delivering high-quality products and a smooth shopping experience. Please read our policy carefully before placing your order.
Exchange Policy (No Returns)
We currently do not offer returns or refunds. However, we provide a 7-day easy exchange policy in case of size issues or if you receive a defective or incorrect product.
Eligibility for Exchange
To be eligible for an exchange:
- The request must be raised within 7 days of delivery
- The product must be unused, unwashed, and in original condition
- All tags, packaging, and invoice must be intact
- The item should not have any stains, damage, or signs of wear
Non-Eligible Cases
We do not accept exchanges in the following cases:
- Products used, washed, or damaged by the customer
- Requests raised after 7 days of delivery
- Minor color differences due to lighting or screen display
- Incorrect size selection by the customer (we recommend checking size chart carefully)
(You can choose to allow size exchange or remove that line depending on your decision)
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery with clear photos or videos as proof. After verification, we will arrange a replacement at no extra cost.
Exchange Process
- Once your exchange request is approved, we will arrange a reverse pickup from your address
- After the product passes quality check, your replacement will be shipped
- Exchange delivery may take 5–7 business days
Shipping Charges
- Reverse pickup and re-shipping charges may apply depending on the case and location
- In case of damaged or incorrect product, we will cover all charges
Order Cancellation
Orders can only be cancelled before they are shipped. Once shipped, cancellation is not possible.
💎 Final Note
By placing an order with FROMNEW, you agree to our exchange-only policy. We recommend checking product details and size chart carefully before purchasing.
